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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Contract and Resource Management | - Service contract configuration - Resource and scheduling setup |
| Topic 2: Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
| Topic 3: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 4: Service Request Processing | - Service orders and notifications - Service request management |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
- A. Business to consumer
- B. Business to business
- C. Employee support
- D. Consumer to consumer
- E. Consumer to business
Correct Answer: A,B,C 🗳️
Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?
- A. Demand
- B. Debit memo request
- C. Internal order
- D. Service order
Correct Answer: A 🗳️
Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
- A. Define business roles
- B. Define the organizational structure
- C. Execute data migration
- D. Set up scoping
Correct Answer: A,D 🗳️
What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.
- A. There is a template available for each object that allows tool-supported migration
- B. You do NOT need to know the definitions of each of the fields
- C. You need to identify the data dependencies for the migration template
- D. You can upload the data only once.
- E. The template structure is predefined an CANNOT be changed.
Correct Answer: A,C,E 🗳️
What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
- A. Pricing condition
- B. Maintenance plan
- C. Service entitlement
- D. Warranty information
Correct Answer: B,D 🗳️
