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Aim of the Certificate Exam
- Differentiate individual in a crowded job market
- Provide individuals with a mark of excellence that is extremely recognized by the clients and seeks within across the industries
- Empower individuals to execute tasks with confidence and skill
Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Duration: 90 minutes
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam type: Multiple Choice Questions
Number of Questions: 65 Questions
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Price: $150 (USD)
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Change Management | - Change types and workflows - Approval and risk management |
