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CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. After a user installs a mobile application from an advertisement, the phone's battery dies a few hours later, and it is hot to the touch, even when not in use. Which of the following should a technician do first?

A) Run a mobile malware scan on the phone
B) Contact the software developer
C) Ensure appropriate MDM policies are applied
D) Check for unauthorized device administrators

2. A smartphone user unsuccessfully attempts to open an email attachment that includes an unexpected overdue invoice. After that attempt, the user notices performance issues while using the mobile browser and other applications. The user restarts the smartphone, but the issue persists. Which of the following actions would most likely resolve the issue?

A) Deleting the email containing the attachment
B) Forcing the smartphone to shut down and restarting it
C) Wiping the device and resetting it to factory defaults
D) Uninstalling and reinstalling the mobile browser

3. A customer is explaining issues with a workstation to a technician. While the customer is listing the issues, the technician is browsing social media on a smartphone. Which of the following professionalism and communication techniques should the technician be using in this situation?
(Choose two.)

A) Actively listen and take notes.
B) Avoid personal interruptions.
C) Maintain professional attire.
D) Follow up with the customer.
E) Clarify customer statements.
F) Provide proper documentation.

4. An endpoint's screensaver no longer activates automatically. The global security policy states that the screensaver should activate after the endpoint has been idle for an hour. Which of the following commands should the technician run on the endpoint to investigate this issue?

A) gpresult
B) sfc /scannow
C) whoami
D) msinfo32.exe

5. A technician is updating a virtual desktop. The technician discovers that a single update interferes with a business-critical application. The technician reviews the vendor website and learns that the application is EOL and will not receive any further development. Which of the following should the technician do to restore the functionality with minimum downtime?

A) Uninstall and block the patch.
B) Upgrade the application.
C) Perform a System Restore.
D) Change the underlying hypervisor.

Solutions: