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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) You configure the Supervisor applications using the Configurator.
B) The Configurator needs to be started manually, the first time you run Health Manager.
C) The Configurator is a configuration utility installed with the Health Manager application.
D) If the Configurator is not running, access and runitfrom the Role Editor.

2. What manages users on an Avaya Proactive Contact (APC. pod configuration?

A) Enterprise Lightweight Directory Access Protocol (LDAP)
B) Active Directory
C) High Availability LDAP
D) Linux Shadow files

3. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 13
B) 4
C) 10
D) 3
E) 14

4. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
B) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
C) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
D) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
E) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.

5. A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A) dgswitch.cfg
B) dispatcher.cfg
C) opmon.cfg
D) phonefmt.cfg

Solutions: