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Facebook Certified Community Manager Sample Questions:

1. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Research popular content themes that may be relevant to the community.
B) Review data for insights into high-performing content in the community.
C) Ask community members to share their most memorable community posts.
D) Survey community members for their most frequently asked questions about content themes.

2. A small, local online community of 5,000 members is launching a major outreach project to double membership by the end of the year. The community is focused on physical activity and doesn't show preference for any age group or gender.
The community is based on Facebook and uses a group as the primary hub where people can connect.
What's the most efficient way for the community manager to expand local reach?

A) Launch a referral program for current members to invite their neighbors to join the community
B) Place targeted ads for potential members using fitness and wellness interest targeting
C) Encourage the moderation team to comment more on the content
D) Partner with a national newspaper and publish an article about the community

3. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Remove the member from the group
B) Reply to the member's comment and tag them in the rule post
C) Repost a group rule and mute them for seven days
D) Delete the member's comments and mute them for seven days

4. A company offers marketing training for a monthly fee. In addition to training, paying members are given access to an exclusive online community to connect with their peers. The community is very active, and members report they are getting value from the group. However, the CEO is concerned that the community does not increase revenue or decrease cost for the company and is considering closing the community aspect of the offer.
What action should the community manager take to build a case for keeping the community open?

A) Post a poll in the community asking members if the company should close the group
B) Determine if members of the group are more likely to retain their monthly membership
C) Document the number of members and engagement statistics for the CEO to review
D) Survey members for positive community experiences to share with the CEO

5. The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)

A) Reject all new membership requests
B) Set up post approval for all members
C) Encourage members to report content to admins
D) Use Group Insights to identify potential moderators
E) Remove all members who post in a non-local language

Solutions: