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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

A) busy hour call attempts
B) percentage of calls queued
C) number of agents
D) number of call and ECC variables

2. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add a redundant device pool to the Cisco Unified CallManager Group configuration
B) add a second TFTP server to the cluster
C) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
D) use an SRST reference in the device pool

3. Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)

A) Agents can log in from Cisco IP phones.
B) A supervisor can start recording of an agent call on demand.
C) Agents can change their passwords.
D) A supervisor can reskill an agent using a task button.

4. Which two functions can the Cisco Unified IP IVR perform in a Cisco Unified Contact Center Enterprise environment? (Choose two.)

A) call control
B) prompt and collect
C) voicemail
D) queuing controlled by Cisco Unified ICM

5. Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
B) Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
C) Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
D) An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

Solutions: