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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Unified Communications and Collaboration Design | - UC Applications
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
Avaya Midsize Solution Design Exam Q&A: What Candidates Ask Most
The 37820X exam is the official test for the Avaya Midsize Solution Design certification from Avaya. It measures whether you can apply the skills described in the exam objectives to realistic scenarios. Earning the credential shows employers that your knowledge has been checked against a recognized industry standard, which is why many candidates treat it as essential armor in a competitive job market.
Real4Prep focuses on doing a few things well: practice questions aligned with the real 37820X exam format, answers verified by experienced experts, free updates for 365 days after purchase, and a support team available around the clock. You can check all of this yourself before buying, because every product page offers a free demo that you can download and even print. There is no pressure and no obligation — the demo exists so you can make up your own mind.
According to the official outline, the main domains of the 37820X exam include:
- Customer Business Requirements Analysis ()
- Contact Center and Customer Experience Solutions ()
- Unified Communications and Collaboration Design ()
The 66 practice questions for the Avaya Midsize Solution Design exam at Real4Prep are organized around these objective areas, so your review time maps directly onto what the exam actually tests.
No prerequisite certification required. Introduced as part of the ACDS certification track in January 2020.
Yes. Real4Prep provides a free demo for the 37820X exam product, and all demos on the site are free of charge. The PDF demo can be downloaded to your device and printed out if you prefer reviewing on paper. Trying the demo first is the easiest way to confirm that the question style, difficulty, and layout match what you need for the Avaya Midsize Solution Design exam — no payment and no commitment required.
Avaya Midsize Solution Design Sample Questions:
Currently a customer has an IP500 V2 Preferred Edition deployment with SIP trunks at their office, but they plan to have 10 employees for tech support to work remotely within the next month. All 10 employees must be able to access their extension simultaneously. They ask you If the IP Office has built-in functionality for this and whether that Is sufficient from a security perspective.
Which solution would satisfy the customer's need for remote employees and security, and which additional licensing (if any) is required?
- A. The IP Office has a built-in SBC, and it is sufficient for security. The customer also needs 10 Teleworker licenses.
- B. An SBCE is recommended and deployed with the IP Office. The customer also needs 10 Standard and Advanced Licenses for the remote workers.
- C. An SBCE Is recommended and deployed with the IP Office. The customer also needs 10 Standard Licenses for the remote workers.
- D. The IP Office has a built-in SBC and firewall and It is sufficient for security. The customer also needs
10 Teleworker licenses,
Correct Answer: C 🗳️
You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?
- A. IP Office and ACCS can be virtualized only using separate VMware host servers.
- B. IP Office and ACCS can be virtualized only using the same VMware host server.
- C. If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.
- D. If the ACCS is using a hardware appliance the IP Office can be virtualized.
Correct Answer: D 🗳️
Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?
- A. Realtime
- B. Agent Dashboards
- C. Custom reports
- D. Voice Recording Library
Correct Answer: B 🗳️
Which license is only available In a CapEx model?
- A. Digital user
- B. Analog user
- C. ASBCE
- D. AWFOS
Correct Answer: B 🗳️
Refer to the Scenario: IT-FAC.
For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?
- A. 15 Standard licenses; since HA Is included with the Standard license
- B. 15 Standard licenses and 15 Standard HA licenses
- C. 30 Standard licenses; since you need to duplicate the Standard licenses for HA
- D. 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses
Correct Answer: A 🗳️
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