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Avaya Workforce Engagement Support Certified Sample Questions:

1. In Archive, what is the function of a campaign?

A) It defines how to perform a specific archive task against a specific media.
B) It defines the physical repository for archived content.
C) It defines filter rules to determine which recordings to archive.
D) It defines when and how fast archive activity may occur on a recorder.

2. In which migration process to Avaya Workforce Engagement can the test mode migration be used?

A) Site migration
B) Side-by-side
C) Server reuse
D) In-place

3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Dialer
C) Quality
D) Phone

4. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) Migration DB Scripts.
B) Data Migration Discovery Tool
C) Migration Mode tool
D) WFO data Migration Tool form V15.1

5. In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

A) Dedicated network connection
B) MDL database
C) Enterprise Manager
D) LoggerServerservice

Solutions: