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Apple Desktop Service Certification Sample Questions:

1. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) You may hear fan or drive noise
B) You don't hear a startup chime
C) The power button or power indicator lights up
D) The cursor is frozen and the system is unresponsive.
E) You can't connect to the Internet

2. When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A) boot the system into Open Firmware diagnostics
B) boot the system into Mac OS X
C) boot the system into Mac OS 9
D) hear a boot chime and/or see a flashing question mark on a display

3. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A) AppleTalk
B) IPX
C) NetBIOS
D) TCP/IP

4. To utilize Gigabit Ethernet, you must use an Ethernet cable with:

A) four wires (two pairs) present.
B) two wires (one pair) present.
C) eight wires (four pairs) present.
D) six wires (three pairs) present.

5. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) User's manual
B) Discussions
C) Downloads
D) Knowledge Base

Solutions: