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Salesforce Certified B2C Solution Architect Sample Questions:

1. A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?

A) The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
B) The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
C) The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
D) The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.

2. A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A) Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.
B) Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.
C) Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.
D) Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.

3. A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers

A) Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials
B) Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.
C) Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written
D) Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.
E) Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.

4. A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?

A) Customer Data Platform
B) Duplicate Matching Rules
C) Enable Contact to Multiple Accounts
D) Lightning Data Services

5. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Auto Response rules and Support Processes
B) Auto-launched Flow with a Record Trigger
C) Queues and Assignment rules
D) Apex trigger on a Case object

Solutions: