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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the left side menu.
B) Fill in the search box with keyword Root Cause Analysis.
C) Use the appropriate work center transaction code.
D) Open a new application with default settings.

2. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers need to install SAP Solution Manager and the partner needs to connect to it.
B) Customers require their own installation of SAP Solution Manager.
C) Customers do not require their own SAP Solution Manager installation.
D) Customers and partner need to have SAP Solution Manager clustered.

3. What is recommended communication behavior if a message has a long life cycle?

A) I need to work with my manager to get a plan around how to get a solution.
B) Sorry for the time taken but I was working on a more important customer's issue.
C) I am going to be on holiday for two weeks please wait until I get back.
D) I am the only person with this skill so it cannot be escalated.

4. Which of the following statements is a true representation of an installation?

A) An installation is related to the number of employees in that organization.
B) Each customer has only one installation per legal entity.
C) Each customer can have several installations associated to their identifier.
D) An installation can contain only one system linked to it.

5. Which application within Root Cause Analysis should be used to add a Technical System?

A) Diagnostic Setup
B) Agent Administration
C) System Maintenance
D) System Conflict Resolution

Solutions: