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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
A) Business to consumer
B) Business to business
C) Employee support
D) Consumer to consumer
E) Consumer to business
2. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?
A) Demand
B) Debit memo request
C) Internal order
D) Service order
3. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) Define business roles
B) Define the organizational structure
C) Execute data migration
D) Set up scoping
4. What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.
A) There is a template available for each object that allows tool-supported migration
B) You do NOT need to know the definitions of each of the fields
C) You need to identify the data dependencies for the migration template
D) You can upload the data only once.
E) The template structure is predefined an CANNOT be changed.
5. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
A) Pricing condition
B) Maintenance plan
C) Service entitlement
D) Warranty information
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A | Question # 3 Answer: A,D | Question # 4 Answer: A,C,E | Question # 5 Answer: B,D |



