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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Gathering, Quality and Reporting | 15% | - Data sources, collection and validation - Reporting, dashboards and interpretation - Data quality dimensions and improvement - Activation and visualization tools |
| KPI Selection and Alignment | 25% | - Linking KPIs to strategy and objectives - Selection criteria and techniques - Alignment with business goals and initiatives - Cascading KPIs across organizational levels |
| KPI Documentation and Standardization | 15% | - Documentation form design and components - Standardized templates and libraries - Ownership, frequency and data definitions |
| Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Target setting methodologies and best practices - Benchmarking and comparison |
| Understanding and Classifying KPIs | 20% | - SMART criteria and definition rules - KPI lifecycle and logic - Taxonomy and classification frameworks - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative |
| The World of KPIs | 15% | - Challenges in performance measurement - Organizational levels and application - Value and role of KPIs - Concepts, terminology and governance |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following KPIs reflects the outcome of the recruitment process?
A) Job offer acceptance rate (%)
B) New employees passing probation period (%)
C) Time to recruit (# / time)
D) Applications per job requisition (#)
2. Which KPI should be used to balance "New customers (#)"?
A) Time to process orders (# / time)
B) Increase market share to 20% by the end of the year
C) Profitable customers (%)
D) Customer complaints due to poor service or product quality (%)
3. Which metrics are used for calculating "Capacity utilized (%)"?
A) A = Capacity planned (#); B = Capacity (#)
B) A = Capacity utilized (#); B = Capacity needed (#)
C) A = Capacity utilized (%)
D) A = Capacity utilized (#); B = Capacity available (#)
4. Which of the following statements are secondary research sources as part of the KPI selection process?
A) Competitors' annual reports
B) Front-line employees' input
C) Supplier focus groups
D) None of the answers
5. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?
A) Orders processed per hour (#)
B) None of the answers
C) Retained earnings ($)
D) Profitable customers (%)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
