IBM C9020-971 real exam prep : IBM Enterprise Storage Technical Support

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 03, 2026
  • Q&As: 55 Questions and Answers

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C9020-971 exam dumps

IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support15%- Support Portal and Resources
- Replacement Procedures
- Firmware and Software Upgrades
Topic 2: Troubleshooting and Problem Determination25%- Diagnostic Tools and Utilities
- Connectivity and Path Failures
- Error Log Analysis
- Performance Issues
Topic 3: IBM Storage Product Overview20%- IBM Spectrum Storage Suite
- FlashSystem Family
- XIV Storage System
- DS8000 Series
- Storwize / SAN Volume Controller
Topic 4: Installation and Configuration25%- Network Connectivity and SAN Configuration
- System Planning and Requirements
- Software Setup and Initialization
- Hardware Installation
Topic 5: Backup, Recovery and Data Protection15%- Archive and Retention
- Snapshot and FlashCopy
- Replication and Mirroring

IBM Enterprise Storage Technical Support Sample Questions:

Question 1

A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)

A. Identify the data that a company can dispose of.
B. Increase physical storage capacity to handle Analytics.
C. Reduce operational efficiency to increase performance.
D. Increase storage utilization to defer future storage purchases.
E. Reduce costs by using only high capacity drives.


Question 2

A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?

A. Add disks to the DS8870.
B. Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
C. Add a Storwize V7000 in a new rack.
D. Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.


Question 3

Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?

A. DS8870 with ranks of 1.2TB drives
B. XIV with 2TB drives base without any features
C. SONAS with SATA drives
D. FlashSystem 840


Question 4

A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A. XIV
B. ProtecTIER TS7650G
C. DS8870
D. SONAS


Question 5

Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?

A. IBM Spectrum Archive
B. IBM Spectrum Control
C. IBM Spectrum Accelerate
D. IBM Spectrum Protect


Solutions:

Question 1
Answer: C,D
Question 2
Answer: A
Question 3
Answer: D
Question 4
Answer: A
Question 5
Answer: D

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