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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 2: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 3: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 4: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 5: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 6: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 7: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 8: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 9: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the primary benefit of the Integrated Toolchain?
Choose the correct answer.
A) Enhancing customer retention
B) Supporting IT modernization projects
C) Increasing marketing ROI
D) Reducing customer engagement
2. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) Vision and execution
B) IT and HR integration
C) Customer satisfaction levels
D) Marketing and sales process
3. A job requiring multiple technicians can be planned/assigned by using the features 'Supporting Technician', 'Teams', or 'Crews'. True or false?
Choose the correct answer.
A) False
B) True
4. What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
A) To develop marketing strategies
B) To monitor financial performance
C) To facilitate employee training programs
D) To view and assess system adherence to Clean Core principles
E) To foster resilient business processes and extensions
5. Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
A) SAP Signavio
B) SAP Marketing Cloud
C) SAP LeanIX
D) BTP Build Apps
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,C,D |
