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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What is the function of the F4 key? (Choose two)

A) Display the possible entries.
B) Display documentation on possible entries.
C) Search for possible entries.
D) Add or remove a value to/from the list of possible entries.

2. What does priority in incident management mean? (Choose two)

A) It is an attribute that characterizes the urgency of an issue.
B) It is an attribute of an issue.
C) It is an attribute of the Service Desk.
D) It is an attribute of the customer's system.

3. Which tool analyzes program terminations? (Choose two)

A) System Log (SM21)
B) ABAP Editor (SE38)
C) Dump Analysis (ST22)
D) Data Dictionary (SE11)

4. You have picked a message from the queue. What will be your next steps? (Choose two)

A) Get a thorough understanding of the issue from the information given in the message.
B) Try to guess what the customer 'might' want to have.
C) Ask the customer for user and password.
D) Search for notes and confirmed messages.

5. How long are local system log entries kept available in SM21?

A) Until the next system restart
B) Until the records are replicated to the central system log (usually after one hour)
C) Until the entry is overwritten (circular file)
D) Until the name of the system log file is changed manually

Solutions: