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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Select the Access level permission types for workspace membership. (Choose three.)

A) Write Only
B) Collaborator
C) Full Access
D) Read Only
E) Partial
F) Contributor

2. Select all the sections for the standard profile page. (Choose five.)

A) Contact Information
B) Contact
C) Skills & Certifications
D) Languages
E) HR
F) General
G) Relationships

3. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization Settings > Settings
B) Admin > Account Settings > Organization Settings
C) Admin > Account Settings > Organization

4. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Public Interface Services
C) Core Services
D) Application Services

5. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Reset the user's password.
B) Create a role for former users and add the user to that role.
C) Rename the user account.
D) Set the user to Inactive for 30 days, then delete the user account.

Solutions: