HP HP2-H27 real exam prep : Servicing HP Desktops, Workstations and Notebooks

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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. How should you tighten screws while servicing HP notebooks?

A) Tighten screws only until they are snug because over-tightening can strip threads or stress plastic components causing parts or boards to misalign
B) Place screws using a small amount of thermal grease to ensure that heat transfer does not cause the screws to expand and fuse to the rest of the assembly
C) Tighten screws minimally because notebooks must remain flexible to avoid breaking internal components
D) Tighten screws as much as possible to ensure that they stay tight in tough situations where screws fall out and become lost

2. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) statement
B) bulletin
C) advisory
D) notice

3. Which two Web sites provide information to locate replacement part numbers?

A) HP Replacement Parts and HP Services Media Library
B) HP Channel Services Network and HP PartSurfer
C) HP PartSurfer and HP Services Media Library
D) HP Replacement Parts and HP Warranty Lookup

4. How can you gain access to a system that is secured with a solenoid lock if you do not have the setup utility password?

A) Remove the solenoid hood lock from the chassis using a FailSafe key available from HP support.
B) Clear the CMOS by pressing and holding the CMOS button for three to five seconds.
C) Call HP Support, and request the HP authorized service provider override password for the device.
D) Clear the password using HP ProtectTools running from a USB drive.

5. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Upgrade the BIOS right away because that tends to solve most problems in less time.
B) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
C) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
D) Download the HP BIOS compatibility utility, and run BIOS diagnostics.

Solutions: