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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Risk Management | - Risk Management and Cybersecurity |
| Topic 2: Ethics and Strategy | - Ethics in Technology - Bias and Legal Concerns - Emerging Technologies |
| Topic 3: Information Systems Management | - Information Systems Acquisition and Development - Hardware, Software, and Networking - Map Applications and Information Systems Value |
WGU Information Technology Management QGC1 Sample Questions:
1. What is the primary purpose of regular communication between Agile teams and stakeholders?
A) To confirm the solution aligns with evolving requirements throughout the project
B) To distribute tasks evenly and ensure team workloads are balanced
C) To finalize documentation and lock project details early in development
D) To define and enforce a fixed set of project requirements from the start
2. Which operational customer relationship management (CRM) technology maintains customer data and identifies prospective customers for future sales?
A) Cross-selling
B) Contact management
C) Campaign management
D) Call scripting
3. Which customer relationship management (CRM) feature supports efforts to keep existing customers over time?
A) Invoice scheduling
B) Lead qualification analysis
C) Experience monitoring
D) Campaign scheduling
4. Which customer relationship management (CRM) feature helps businesses track the effectiveness of their marketing?
A) Contact response summaries
B) Promotion strategy evaluation
C) Campaign performance analysis
D) Message delivery tracking
5. Which hacking method involves forging the from address so that replies go to an unintended audience?
A) Spoofing
B) Packet tampering
C) Spyware
D) Hoaxes
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
