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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Setup Relationship Management | 9% | - Duplicate search and email classification - Marketing setup - Automatic communication recording - Linking to customers, vendors, bank accounts |
| Task Management | 10% | - Close, cancel, or delete tasks - Set up teams and responsibilities - Create, assign, and schedule tasks - Transfer and update tasks |
| Campaign Management | 12% | - Analyze campaign effectiveness - Plan and launch campaigns - Track campaign responses - Assign targets and segments |
| Promotions and Segments | 13% | - Process and reuse saved segment criteria - Define and manage segments - Generate communications for segments - Create and configure promotions |
| Opportunity Management | 13% | - Generate opportunity reports - Create and track opportunities - Manage sales cycles and stages - Forecast and estimate sales |
| Address Book Management | 11% | - Configure address book - Create company and person contacts - Search and merge duplicate contacts - Export contact lists and reports |
| Organize Communications and Documents | 11% | - Build relationships - Use interaction wizard - Manage attachments and interaction templates - Track emails, calls, and automatic logging |
| Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Use relationship management reports - Export and analyze data |
