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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Supply Chain and Inventory Management | - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems - Supply Chain Design and Logistics |
| Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Operations Management Foundations | - Introduction to Operations and Productivity - Operations Strategy and Competitiveness |
| Project and Operations Scheduling | - Project Management Basics - Scheduling Techniques |
WGU Operations Management (C215, VDC2) Sample Questions:
1. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers
A) Overtime is not a long-term solution.
B) Overtime results in a buildup of excess inventory.
C) Overtime decreases the labor cost per unit.
D) Overtime is typically a 50% wage premium.
2. What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?
A) Respect for people
B) Capacity utilization
C) Quality circles
D) Simply organized inventory
3. Which role do third-party logistics providers play in the supply chain?
A) Internal distributors
B) Tier three distributors
C) Tier two distributors
D) External distributors
4. How does inventory management differ for manufacturing organizations compared to service organizations?
A) Manufacturing organizations must maintain tangible inventory.
B) Manufacturing organizations must keep large amounts of product on hand at all times, regardless of demand.
C) Service organizations must maintain work-in-progress types of inventory.
D) Service organizations are concerned with managing idle time due to material and component shortages.
5. Which function does marketing play in a just-in-time (JIT) organization?
A) JIT marketing simplifies inventory flow.
B) JIT marketing focuses on producer-driven quality.
C) JIT marketing focuses on customer-driven quality.
D) JIT marketing synchronizes product demand with assembly.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
