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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
E) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
F) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

2. Which four statements are true about reports?

A) Published reports can be modified.
B) All the permissions from an imported report remain unchanged after an export.
C) Reports are shared between interfaces.
D) Reports are not common across the interface.
E) Reports must be exported manually in all interfaces.
F) After a report is published, the report data remains unchanged even as the knowledge base is updated.
G) The owner of a report remains the same even if the report is imported by some other user.

3. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Merge fields
B) Incident thread fields
C) Conditional fields
D) Custom fields

4. Which three events are available with the JavaScript API?

A) onrefresh()
B) enclose ()
C) aftersave()
D) onsaveclose ()
E) onbeforesave ()
F) ondataupdated()

5. Which two components can be edited in a standard report?

A) Permissions
B) Column headings
C) Schedules
D) Report headings
E) Non-selectable filters
F) Graphs

Solutions: