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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which method should be used to maximize team member participation in a global meeting?

A) Alpha-direct technologies to maintain communication links
B) Unilateral electronic messaging to facilitate communication
C) A Delphi-like sequence of notes via carrier mail to encourage dialog between members
D) Online using computer technologies and/or phone communication

2. Employee A noticed that Employee B was late for work, and A's perception of why B was late will determine what action A takes in this situation. Considering attribution theory, which factors will determine A's perception regarding whether B's behavior was internally or externally caused?

A) Distinctiveness, consensus, and consistency
B) Problem, criteria, and alternatives
C) Situation, attributes, and alternatives
D) Creativity, relationships, and expertise

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Compromising
B) Devil's advocate
C) Smoothing
D) Problem solving

4. What defines acceptable standards of behavior that are shared by group members?

A) Group status
B) Group conformity
C) Group norms
D) Group roles

5. How might a charismatic leader work to increase performance in an organization?

A) Display type A characteristics
B) Articulate an appealing vision
C) Use a directive approach
D) Avoid increasing personal risk

Solutions: