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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Experience | 20% | - Composite best practices - Constellation UX best practices - Composite tabs and agent interface configuration |
| Core Business Outcomes | 5% | - Contact center foundations - Contact center value drivers |
| Reporting and Insights | 5% | - Insights creation - Operational dashboards |
| Channels | 20% | - Pega Voice AI - Pega Digital Messaging - Pega Call configuration - Email bots and agentic channels |
| Data Integration | 15% | - Entity relationships and configuration - External data integration and storage options - Common Data Model |
| Application Development | 15% | - Customer Service Constellation transition - Pega Blueprint and application design - Center-out architecture - Coexistence strategies - Modular Enterprise Reuse |
| Interaction Management | 20% | - Business Conditions - Dialogs configuration - Pega Knowledge Buddy and content management - Customer Verification - Agent suggestions and guidance |
