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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Extensibility | - Business configuration - UI adaptation and extensions |
| Topic 2: Integration and Data Exchange | - Integration with SAP ERP / S/4HANA - Data migration concepts |
| Topic 3: Master Data Management | - Product and pricing basics - Account and contact management |
| Topic 4: SAP Sales Cloud Overview | - Key business processes in SAP Sales Cloud - System architecture and positioning |
| Topic 5: Opportunity and Sales Management | - Lead to opportunity lifecycle - Forecasting and pipeline management |
| Topic 6: Analytics and Reporting | - Sales reporting and dashboards - Key performance indicators |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. What must you do if your customer wants to add product images to sales quote print forms?
Please choose the correct answer.
Response:
A) Add printing as a predefined task in Activity Plans.
B) Select an image option when you print the form.
C) Configure the fine tuning activity.
D) Activate the scoping element
2. When do you implement the Approval process in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
A) You want to define multiple review steps for the same business object.
B) You want the direct approver of a business object to be the reporting line manager.
C) You want different reviewers for a business object based on different conditions.
D) You want another user to review a business object before it can be processed further.
E) You want to define multiple review processes for the same business object.
3. Which of the following objects deliver a default approval process?
There are 3 correct answers to this question.
Response:
A) Appointment
B) Ticket
C) Visit
D) Opportunity
E) Campaign
4. What information is available when a customer visit is conducted?
There are 2 correct answers to this question.
Response:
A) Account product lists
B) Checklists
C) Last visit details and notes
D) Product availability check
5. What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase?
There are 2 correct answers to this question.
Response:
A) Map-based route planning is supported.
B) Current service tickets with high priority are integrated.
C) A calendar view contacting visit details is integrated.
D) Customer product lists are shown.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C,D | Question # 3 Answer: B,D,E | Question # 4 Answer: B,C | Question # 5 Answer: A,C |



