Salesforce AP-209 real exam prep : Advanced Field Service Accredited Professional

Green Energy Solutions performs solar panel maintenance activities on their customers' Assets and has several customers in Narnia, a remote isolated town within the Service Territory. There is only one resource covering that territory.
The dispatcher noticed that instead of grouping all of the Narnia activities for the same day, optimization is spreading these activities across the entire week, adding maintenance activities at other locations on the way to and back from Narnia.
Although when comparing in a test environment the two schedules, the way optimization is behaving today produces lower weekly total travel than when grouping all Narnia visits to the same day, Green Energy Solutions would prefer to have the resource complete all solar panel maintenance activities at Narnia on the same day, as it will help with change management and user acceptance.
Which three different configuration changes could a consultant evaluate to drive such optimization behavior?
(Choose 3 options)

• A. Draw a polygon around Narnia and use the 'PolygonUtils' class to group Narnia based activities to be scheduled on the same day
• B. Add another instance of the 'Minimize Travel' Service Objective to the Scheduling Policy, setting
  'Exclude Home Base Travel' to be 'True'
• C. Create an 'Operating Hours' record with only one day of availability within the week, and assign it as
  'Visiting Hours' to any Work Order that is related to a Narnia based customer
• D. Leverage the 'Extended Match Rule' to define Narnia based services using a Custom Object, and set time based coverage of that area for only one day within the week
• E. Set the priority for all of Narnia customers' Service Appointments to be higher than the priority of the rest of the Appointments

Universal Containers wants to use 'Capacity Based' contractors to complete installations that often require crews and can take more than one day.
What is true about 'Capacity Based Resources'? (Choose 2 options)

• A. Crews can be Capacity Based Resources
• B. Complex Work does not support Capacity Based Resources
• C. Capacity Based Resources can be assigned to Service Appointments that have a Scheduling Dependency
• D. Multi-Day Work does not support Capacity Based Resources

Universal Containers has a requirement that during the first month of working, junior Service Resources need to be escorted by a senior experienced employee who guides them on how to complete the job.
How would a consultant implement this requirement?

• A. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type
  'Immediately Followed'
• B. Create a Work Order and Work Order Line Item (WOLI) as a child record, each WOLI with a Service Appointment, one Service Appointment that is assigned to the junior resource and the second is assigned to the senior resource
• C. Use 'Multi Stage Work' - clone the Service Appointment and create a dependency of type 'Same Start'
• D. Use Crews, model the two resources as members of a Crew and one Service Appointment assigned to the Crew

A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?

• A. Manually update the 'Assigned Resource' on each of the urgent repairs
• B. Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory
• C. Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled
• D. Use 'Global Optimization' to optimize the territory schedule for the next week
• E. Check the 'Scheduling Priority' of the repair and maintenance Service Appointments

ACME Utilities would like to include their Assets (such as 'Cranes' and 'Excavators') in scheduling along with the Service Resources. As there might be a limited number of Assets for a particular job, they want those to be included in the scheduling process so that asset usage can be optimized.
How can this be achieved?

• A. Add the Asset as a lookup on the Service Appointment being scheduled
• B. The customer will need to purchase licenses for the Assets and then set them up as Service Resources
• C. From the 'Dispatcher Console', after pressing 'Schedule' action, select 'Include Assets'
• D. On the Asset record, set the Boolean field 'Use for Scheduling' to 'True'