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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?

A) Loyalty Tiers
B) Loyalty product Pricing
C) Member Rewards and Benefits
D) Loyalty Segments

2. In which two scenarios should an Administrator use member engagement attributes?

A) Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
B) Member attends three trainings between March 1st and April 30th to get 200 bonus points.
C) Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
D) Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.

3. A hotel group has finished setting up its Loyalty Program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever, they want to, and expect that this can be implemented without a need for complex customization. Using the available product features of Loyalty Management, Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A) LoyaltyBenefits
B) LoyaltyLedger
C) TransactionJournal
D) LoyaltyMemberTier
E) Contact Record

4. What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A) Create a custom list on the promotion
B) Add promotion to the lookup field on the product
C) Map products to promotion through an out-of-the-box Related List
D) Create product attributes in Promotion Setup

5. Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A) Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
B) Create a new user and new profile for the member.
C) Through Workspaces, check if the user profile has access to the new portal.

Solutions: