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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Topic 2: Policies and Settings | 22% | - Identity and access management - Analytics and dashboard usage - Security and compliance configurations - Slack Connect and app approval settings |
| Topic 3: Learning and Enablement | 18% | - Create learning materials and resources - Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues |
| Topic 4: Discovery | 10% | - Communicate Slack value proposition - Gather and analyze client requirements - Assess organizational readiness |
| Topic 5: Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Topic 6: Delivery and Migration | 17% | - Define roles and responsibilities - Understand implementation best practices - Plan and execute migration from other platforms |
Salesforce Certified Slack Consultant Sample Questions:
1. Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?
A) Open
B) Invite-only
C) Hidden
D) By request
2. What is the Slack best practice for managing client engagement and collaboration in projects?
A) Only add project team members to the Slack Connect channel when they request to be added.
B) Encourage use of email because the client may be new to Slack.
C) Add clients to your Slack instance as guests to work together in one channel.
D) Create a Slack Connect channel that connects all team members for project collaboration.
3. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?
A) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
B) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
C) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
D) With Slack we will build deeper connections by using a single global collaboration platform.
4. Which discovery question will best help you understand your client's security concerns and guidelines?
A) What user support model does your organization use today to answer IT and Slack-related questions?
B) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
D) Which internal teams collaborate most frequently in your current organization?
5. You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?
A) It will remain the same and take users back to the original workspace outside the grid org.
B) It will automatically be updated with a randomly generated new URL.
C) It will remain the same but stops working.
D) It will remain the same and take users to the workspace within the grid org.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
