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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A) Roughing and compromise
B) Authoritative command and roughing
C) Expansion of resources and confrontation
D) Superordinate goals and altering the structural variables

2. A company is changing their work organization from employees working individually to the use of teams.
Which reward system could be used to foster long-term team effectiveness?
Choose 1 answer

A) Reward system that rewards only individual performance
B) Reward system that recognizes only group activity
C) Reward system that discourages collaboration by individuals

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A) Compromising
B) Devil's advocate
C) Smoothing
D) Problem solving

4. What is true about social loafing in the work place?
Select one.

A) It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.
B) It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.
C) It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.
D) It supports low employee performance and satisfaction when employees are performing structured tasks in groups.

5. Which characteristic is unique to virtual teams as compared with face-to-face teams?
Select one.

A) Diversity of member backgrounds
B) Members with varied skills
C) Limited social context
D) Members from same hierarchical level

Solutions: