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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics.
Which strategy should the consultant recommend to address these issues?

A) Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.
B) Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.
C) Divide the development team into three units/tracks to support each line of business Independently.

2. The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.
What should the consultant recommend to resolve the issue?

A) Confirm the standard Lead Matching Rule is deactivated.
B) Confirm the custom Lead Matching Rule is activated.
C) Change the criteria for the standard Lead Matching Rule.

3. The sales manager at Cloud Kicks has proposed that the consultant hold a discovery meeting with 250 employees who use Sales Cloud currently to gain information to improve adoption.
Which approach should the consultant recommend to the sales manager to meet this goal efficiently?

A) Meet with a large group of employees to listen to their feedback.
B) Ask all employees to email their ideas and feedback to the consultant.
C) Send a survey to all employees asking for a list of desired changes.

4. Cloud Kicks is restructuring its sales teams to align with its product lines. Each sales rep will focus only on the accounts they've been assigned.
Sales reps will run specific product upsell processes.
Which action should the consultant take to support a successful sales team transition?

A) Meet with territory sales leadership to design territory assignment rules.
B) Meet with executive sales leadership to understand the requirements for record sharing.
C) Meet with sales reps to review products they are assigned and implement Opportunity Teams.

5. Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team. Sales management wants to track data completeness.
Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

A) User Adoption
B) Record Count
C) Field Usage

Solutions: