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Avaya IP Office Configuration and Maintenance Sample Questions:

1. When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading? (Choose four.)

A) if all licenses will need to be renewed
B) if hardware is compatible with the new version of IP Office
C) if older IP Office applications are to be supported
D) if telephones need to be upgraded thereby increasing downtime
E) if telephones and system features have changed between loads

2. A CEO has a dedicated line for private incoming calls. As the company does not use voicemail, the CEO would like these calls to be routed to the Sales hunt group, if "Do Not Disturb" has been set up. Which two slops are needed to create the incoming Call Route (ICR) to meet the CEOs needs? (Choose two.)

A) Create an ARS with the DID/DDI of the CEO.
B) Create an Incoming Call Route with a default destination of the CEO.
C) Under destination enter a fallback extension and fill in the Sales hunt group call number.
D) Under destination create an overflow extension to route calls to the Sales hunt group.

3. Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?

A) Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
B) Use the System Status Application (SSA) to see what user the call is ringing to.
C) Capture a System Monitor trace and escalate to Avaya for an answer.
D) Use Customer Call Status (CCS) to see what user the call is ringing to.

4. Which type of trunking is used between nodes on a Small Community Network (SCN)?

A) El/T1 PR1
B) H.323
C) SES
D) IPDECT

5. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Call Detail Reporter
B) System Status Application
C) Advanced Summary Reporter
D) Historical Reporting Application

Solutions: