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Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:

1. Which log file is recommended for troubleshooting AAWG issues?

A) CSA.log
B) CSASService.log
C) CAS_log.log
D) AAWG.log

2. A support technician tried to log in to the AADS web GUI with their admin login, but found that all the configuration values were grayed out.
Which log is useful for locating web authentication problems?

A) OAMP.log
B) catalina
C) CAS.log
D) AADS.log

3. Which CLI command is used to copy logs from an AADS node?

A) app collectLogs collect
B) archive aads-logs
C) app retrieveLogs
D) retrieve aads-logs

4. A customer is unable to register on an Avaya IX Workplace Client (Windows). The following message is displayed:
CHECK YOUR WEB ADDRESS AND TRY AGAIN.
While troubleshooting a support technician checked the AADS.log and find the following information:
class com.avaya.asm.core.exceptions.DMException: executeSessionMethod: cannot talk to Cassandra: command=StatementCommand [com.avaya.ustore.cas.SMSessionDAOAdapter$1@7b99f956] nestedException: class com.avaya.asm.core.exceptions.DMException: checkCluster: cannot talk to Cassandra nestedException: com.avaya.asm.core.exceptions.ConnectionPoolInitializerException:connections are down
What is causing this failure?

A) AADS is unable to communicate with Session Manager's Cassandra Database.
B) AADS is unable to communicate with System Manager's Cassandra Database.
C) Data replication failure between Session Manager and AADS.
D) AADS Cassandra database is down.

5. Users are unable to connect to an Avaya Equinox Conferencing Virtual Meeting Room from Avaya IX Workplace Clients (Windows/Mac/iOS/Android) and Avaya IX Workplace for Web Clients. A traceSM output displays the following error message:
404 Not Found (No route available)
Based on the error displayed in the trace, what is the cause of this problem?

A) Avaya IX Workplace Clients' mis-configuration
B) Communication Manager routing mis-configuration
C) SIP trunk/link to Communication Manager is down
D) Incorrect Dial Pattern in the SIP Routing configuration

Solutions: