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Apple OS X v10.8 Troubleshooting Sample Questions:

1. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Set Wi-Fi as the priority network service in the Airport Utility preferences.
B) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
C) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
D) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.

2. Which statement about FileVault 2 is TRUE?

A) Once a user enables FileVault 2, it cannot be disabled.
B) FileVault 2 can only be enabled on non-administrator user accounts.
C) There is no way to recover data from a FileVault 2 protected volume if a login password is lost.
D) When a user enables FileVault 2, the startup volume is encrypted and access to the volume is password protected.

3. Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"

A) CDs & DVDs
B) Mac App Store and CDs & DVDs
C) Apple Software only
D) Mac App Store and identified developers

4. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Delete the app and try downloading a fresh copy from the internet.
B) Open the Mac App Store preferences, then change the Application Security settings.
C) Contact the vendor of the app and ask them to send a product registration key.
D) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:

5. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
B) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
C) He must download the iCloud device utility to remove the MacBook from his iCloud device list.
D) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.

Solutions: