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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?

A) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
B) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
C) He must download the iCloud device utility to remove the MacBook from his iCloud device list.
D) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.

2. From the list below, choose two valid features of the Guest Account in OS X Mountain Lion. Select Two:

A) When a Guest User logs out, the Guest Account's home folder is deleted.
B) Guest accounts appear automatically and cannot be disabled on 05 X Mountain Lion.
C) Is limited to local login only, and cannot access network shared folders.
D) A password can be set for additional security when using a Guest account.
E) It can be managed with Parental Controls.

3. Valerie uses OS X Mountain Lion on her MacBook Pro and completed a Time Machine backup just before her vacation. She accidentally deleted an important file that she was updating during the trip and did not bring the backup drive with her. How can she use Time Machine to recover the file?

A) Restore the file from a local snapshot by entering Time Machine, finding the file, and clicking Restore.
B) Hold the option key then click the Finder Go menu and choose Local Snapshots.
C) The file can only be restored when she returns home and has access to the backup hard drive.
D) Boot to OS X Recovery and choose Restore files from a Time Machine Backup.

4. Mark's MacBook Air displays a gray screen and will not complete startup. What should you try first to resolve this issue?

A) Reset PRAM/NVRAM
B) TargetDiskMode
C) Verbose mode
D) Single User

5. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

A) Computer fails to power on.
B) Cannot install any application into /Applications.
C) Cannot complete an OS X Mountain Lion install.
D) Cannot open one Numbers document. Other Numbers documents open without issue.

Solutions: