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Avaya Aura® Contact Center Solution Design Sample Questions:

1. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) Bill of Materials to quantify the costs
C) Customer evolution plans and Avaya solution to their problems
D) A design of the needed components and Interconnections

2. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Upload Order SSR
B) By using Create Proposal SSR
C) By using Sales Force Updates
D) By using Create Order

3. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Proactive Outreach Manager
B) Interaction Center
C) Call Back Automated
D) Avaya Work Force Optimization Select

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The Avaya solutions and services Avaya could offer
C) The salaries of the executives In the meeting
D) The design diagram for discussion with customer

5. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Performance Applications Platform
B) Avaya Applications Platform
C) Avaya Experience Portal Platform
D) Avaya Breeze™

Solutions: