Why Take the Microsoft MS-100 Exam?
The Microsoft Dynamics CRM Solution Expert (MS-100) is a certification for Microsoft Dynamics CRM and many businesses want their employees to be MS-100 certified for the following reasons:
To be able to administer the system efficiently. Leading companies require their employees to be MS-100 certified so that they can implement and maintain the CRM product. Block Managers and other senior staff also benefit from the certification.
To implement sales, marketing, and service strategies that are based on Dynamics CRM. Hidden or open sales are what make or break companies. Journey and predictive analysis help in uncovering hidden sales and in delivering only the most relevant information to customers.
To be able to provide accurate training to employees on how to use Dynamics CRM for sales, marketing, and service purposes effectively. Rewarding and retaining highly qualified employees is an important factor for businesses.
To be able to make effective business decisions based on accurate data from Microsoft Dynamics CRM or related software tools. Confidentiality is essential in most companies now.
To be able to design and build customizations, applications, and integrations that integrate seamlessly with Dynamics CRM. Uncertified employees may not deliver quality work in this area, resulting in customer dissatisfaction.
Reference: https://www.microsoft.com/en-us/learning/exam-ms-100.aspx
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Microsoft MS-100: Exam Topics
The Microsoft MS-100 exam has a list of topics and subtopics that the test takers must develop expertise in before attempting this certification test. Each area is assigned a certain percentage, which reflects the weight of questions that may be delivered from the topic. It is critical to take note of the weights of each objective to know where to dedicate more study time when preparing for the exam. The highlights of the domains are enumerated below:
- Designing & Implementing Microsoft 365 Services: 25-30%
To perform brilliantly in the questions from this topic, the candidates should be able to manage domains; plan the Microsoft 365 implementation; install Microsoft 365 subscription & tenancy; manage the Microsoft 365 tenant health & subscription; plan the migration of data & users.
- Planning for the Deployment of Office 365 Workload: 10-15%
This domain will measure the ability of the learners to plan for the deployment of the Office 365 workload, which includes identifying hybrid prerequisites, planning data flow and connectivity for each workload, planning for the connectivity of the Microsoft 365 workload, planning for the migration strategy for each workload, and preparing workloads for migration and new deployments. It will also evaluate your capability to plan the deployment of Office 365 applications, which includes, managing Microsoft 365 apps and software downloads, planning for Office 365 apps, Office 365 Pro Plus, Office Online connectivity, deployment, as well as apps updates.
- Handling User Identity & Roles: 35-40%
Within this subject area, the applicants for the Microsoft MS-100 certification exam must develop their skills in designing identity strategies; planning identity synchronization through the use of Azure Active Directory Connect; managing identity synchronization through the use of Azure Active Directory; managing Azure Active Directory identities; managing user roles.
- Handling Access & Authentication: 20-25%
The exam questions related to this section will measure the expertise of the individuals in managing authentication, implementing MFA (Multi-Factor Authentication), configuring application access, and implementing access for various external users of Microsoft 365 workloads.
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What is MS-100 Certification Exam?
The Microsoft Dynamics CRM Solution Expert (MS-100) is an advanced and internationally recognized certification exam. The exam is designed for sales and marketing professionals who are an expert in the use of Microsoft's Dynamics CRM. The MS-100 computer-based challenging certification exam assesses skills required to successfully deliver customer relationship management based on Dynamics AX, Microsoft Office 365, and other Microsoft technologies. The MS-100 certification exam is a Microsoft-based on-demand self-paced computer-based exam. You have the option of taking two exams at one time or taking a single exam. The first exam validates what you know about Dynamics CRM and Microsoft Office 365. The second MS-100 examination validates what you know about designing and building customizations to Microsoft Dynamics AX, as well as testing your familiarity with the application from a technical perspective.
In order to take the MS-100 exam, you must have a technical understanding of Microsoft Dynamics AX and Office 365, as well as a command of core CRM best practices. Explanations and details about the exam are available on Microsoft's MS-100 certification page. Community support for people preparing for the exam is available via the MS-100 certification page on Microsoft's TechNet site. You can start with the Ultimate Guide to MS-100 exam, which is an excellent starting point for preparing.
Microsoft MS-100 Korean Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy and Manage a Microsoft 365 Tenant | 15-20% | - Plan and Implement a Microsoft 365 Tenant
|
| Topic 2: Manage Access and Authentication | 20-25% | - Plan and Implement Authentication
|
| Topic 3: Plan and Manage User Identity and Roles | 30-35% | - Plan and Manage Roles
|
| Topic 4: Plan Microsoft 365 Workloads and Applications | 20-25% | - Plan and Implement SharePoint Online, OneDrive, and Microsoft Teams
|



