Salesforce Experience-Cloud-Consultant Exam Questions (Updated 2024) 100% Real Question Answers
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Salesforce Certified Experience Cloud Consultant certification is ideal for professionals who have experience in customer service, digital marketing, or web development. It is also a great certification for consultants who specialize in Salesforce implementations and integrations. With this certification, you can demonstrate your expertise in Experience Cloud functionalities and stand out in a competitive job market.
NEW QUESTION # 64
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
- A. Partner Community
- B. Customer Community
- C. Customer Identity
- D. Customer Community Plus
Answer: A
Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.
NEW QUESTION # 65
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?
- A. Portal User Visibility
- B. None
- C. Site User Visibility
- D. Guest User Visibility
Answer: A
NEW QUESTION # 66
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. Contact records have not been created.
- B. User records are missing. Penal & Pep ore
- C. The portal profile record has not been created.
- D. The portal role record has not been created.
Answer: A,D
Explanation:
Two reasons for the import failure are A and D. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 67
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
- B. Email the Contact a link to the Self-Registration page for the site.
- C. Enable the Contact in Salesforce as a Customer user.
- D. Use Data Loader to add the Contact in Salesforce as a Customer user.
Answer: C
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact. The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 68
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for lagged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
- A. Case Feeds
- B. Page Variations
- C. Developer Console
- D. Sharing Sets
Answer: B
NEW QUESTION # 69
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) Edit the user record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - B. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save. - C. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign the correct role/profile.
5) Save. - D. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save.
Answer: C
NEW QUESTION # 70
Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers
- A. Page View by Salesforce Object
- B. Number of Case Created by user
- C. Contact Support page Activity
- D. User Login History Option
- E. Search Activity
Answer: C,D,E
Explanation:
Three items that are reportable by a site administrator through Google Analytics for Experience Cloud sites are B, C, and E. Google Analytics is a tool that allows you to measure and analyze the traffic and behavior of your Experience Cloud site visitors. Google Analytics can report on various items, such as:
Search Activity: This item shows how users search for content on your site, such as the number of searches, the search terms used, the number of results returned, and the click-through rate.
User Login History Option: This item shows how users log in to your site, such as the number of logins, the login methods used, the login duration, and the login frequency.
Contact Support page Activity: This item shows how users interact with your contact support page, such as the number of visits, the bounce rate, the average time on page, and the conversion rate.
NEW QUESTION # 71
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?
- A. Send the style guide to Experience managers to implement.
- B. Create a custom template to apply to all Experience sites.
- C. Create a custom theme to apply to all Experience sites.
- D. Reference a shared Bootstrap CSS file in all of the sites.
Answer: A
NEW QUESTION # 72
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Partner Central
- B. Build Your Own
- C. Help Center
- D. Customer Account Portal
Answer: A
NEW QUESTION # 73
Universal Containers is looking to onboard three new partners to the community.
* Each partner have a branded experience containing their colors and logo.
* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.
* Bronze partners should not have access to the Leas tab.
How should an administrator solve for these requirements?
- A. Create branding sets, audience targeting and a custom Navigation menu component.
- B. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.
- C. Create a separate community for each partner with audience targeting.
- D. Create branding sets, audience targeting, and navigation menu targeting.
Answer: D
NEW QUESTION # 74
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- B. Save the flow with the "System Context Without Sharing-Access All Data" option.
- C. Assign a single screen to multi-step flow and give the guest user access via page layout.
- D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
Answer: C
NEW QUESTION # 75
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers
- A. Add external users directly to approval queues and create a digital experience for those users.
- B. Assign external users as approvers on records and create a digital experience for those users.
- C. Assign external users as the co-owners on records and create a digital experience for those users.
- D. Assign external users Super User access on records and create a digital experience for those users,
Answer: A,B
Explanation:
External users can be assigned as approvers on records or added directly to approval queues, as long as they have the appropriate user license and profile permissions. You also need to create a digital experience for those users, so they can access the approval process from the Experience Cloud site.
NEW QUESTION # 76
Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with Lightning templates.
Which tool should the Experience Cloud consultant recommend to make these changes?
- A. Experience Cloud Script Master
- B. ExperienceBundle
- C. Lightning Builder
- D. Site Builder
Answer: B
NEW QUESTION # 77
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?
- A. Customer Service
- B. Partner Central
- C. Help Center
- D. Customer Account Portal
Answer: C
NEW QUESTION # 78
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
- A. The user trying to merge the accounts does not have the System Administrator profile.
- B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
- C. Accounts with active Experience Cloud users cannot be merged with another account.
- D. Accounts used in an External Account Hierarchy cannot be merged with another account.
Answer: D
Explanation:
The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchy is a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner's organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an External Account Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.
NEW QUESTION # 79
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The Community manager for Europe does not have System Administrator privileges.
- B. The Experience Cloud site for Europe has more than a million users.
- C. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
Answer: C
Explanation:
The reason for this issue is that the preconfigured Insights reports need to be modified to meet GDPR requirements. Insights is a feature that allows you to measure and analyze the adoption and engagement of your Experience Cloud sites using preconfigured reports and dashboards. However, some of these reports may not comply with GDPR, which is a regulation that protects the privacy and data rights of individuals in the European Union. To use Insights for the Experience Cloud site for Europe, the Community manager needs to modify the preconfigured reports to meet GDPR requirements, such as anonymizing user data, obtaining user consent, and deleting user data upon request.
NEW QUESTION # 80
Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.
Which three visibility options available in Experience Cloud?
Choose 3 answers
- A. Visible
- B. None
- C. Personal
- D. Default
- E. Audience
Answer: B,D,E
NEW QUESTION # 81
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers
- A. Creation of a guest profile
- B. Creation of sharing mechanisms that are available only to guest users
- C. Creation of a guest user record
- D. Creation of a guest role
- E. Creation of moderation criteria that are applied only to guest users
Answer: A,C,D
Explanation:
Three actions that are performed automatically when a site is created in Experience Cloud are A, C, and E. A guest role is a role that defines the access level and permissions of guest users on your site. A guest profile is a profile that determines what guest users can see and do on your site. A guest user record is a user record that represents the guest user on your site. These actions are performed automatically when you create a site in Experience Cloud, so you don't have to manually create them.
NEW QUESTION # 82
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether the SEO Institute has provided the approval for the site with end date.
- B. Check whether the Experience site is public and activated. Pencil & Paper
- C. Check whether manual sitemap refresh happens on the last day of every month.
- D. Check whether a custom robots.txt file to control indexing has been created. b
Answer: B,D
NEW QUESTION # 83
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Salesforce Experience Cloud Consultant certification is an advanced-level certification that validates a professional's expertise in implementing and managing Salesforce Experience Cloud solutions. Salesforce Certified Experience Cloud Consultant certification is designed for consultants who have experience in designing and implementing solutions for customer and partner communities. The Salesforce Experience Cloud Consultant certification is an important credential for professionals who want to demonstrate their proficiency in delivering customer and partner solutions on the Salesforce platform.
Achieving the Salesforce Certified Experience Cloud Consultant certification can be beneficial for professionals looking to advance their careers in the Salesforce ecosystem. Salesforce Certified Experience Cloud Consultant certification demonstrates that a candidate has the skills and expertise required to design and implement Experience Cloud solutions that meet business requirements and provide a seamless customer experience. Additionally, the certification can help individuals stand out in the job market and increase their earning potential.
Real Salesforce Experience-Cloud-Consultant Exam Questions [Updated 2024]: https://actualtests.real4prep.com/Experience-Cloud-Consultant-exam.html