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Potential Candidates and Their Abilities
The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
- Manage inventory and purchasing;
- Schedule and dispatch work orders;
- Manage field service mobility.
- Manage assets and agreements;
- Configure field service applications;
Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam
Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:
1. Configure field service applications (20-25%)
Configure general settings
- Determine and configure product and service categories
- Determine and configure resource scheduling options
- Identify and configure field service entities
- Determine and configure field service security roles
- Determine and configure skill types
Configure product and service pricing
- Create a product or service
- Determine when a product has a default list price and a work order price list
- Set up price list validity dates
- Add products and services to incidents
- Associate products and services with price lists
- Define tax codes
Configure bookable resources
- Set up bookable resource territories
- Enable mapping functionality
- Configure geocoding
- Define work hours for resources
- Define start and end locations for resources
- Set up bookable resource categories, characteristics, and resource pay types
- Manage bookable resources
Integrate other tools with Field Service
- Determine uses for Remote Assist
- Benefits of Connected Field Service
- Using Push Notifications on the mobile app
- Benefits of using Resource Scheduling Optimization
2. Manage work orders (15-20%)
- Configure booking status and work order status values
- Configure work order lifecycle stages
- Configure work orders, work order types, and priority
- Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
Create and manage work orders
- Add status and sub-status information to a work order
- Organize work orders and resources by geography
- Identify processes to close a work order
- Associate a work order and a price list
- Create a work order from an incident or an opportunity
Manage incidents
- Configure service task types
- Configure incident types
- Add service tasks, products, and services
- Configure Requirement Groups
3. Schedule and dispatch work orders (20-25%)
Manage scheduling options
- Schedule work orders using Schedule Board and Schedule Assistant
- Move incomplete work orders
- Enable scheduling board geocoding
Implement the Schedule Board
- Facility Scheduling
- Define booking rules
- Configure schedule boards
- Identify features and uses for Booking Requirements view
- Create additional schedule boards
- Customize the schedule board
Implement the Schedule Assistant
- Specify a search radius
- Filter data
- Apply constraints to resource queries
Configure Resource Scheduling Optimization (RSO)
- Configure optimization of resources
- Define objectives and constraints
- Geocoding for travel time
- Create optimizing profiles
Configure Universal Resource Scheduling
- Fields passed from work order to requirements
- Components of Universal Resource Scheduling
- Create requirement views
- Configure an entity to be schedulable
4. Manage field service mobility (10-15%)
Install and configure the mobile app
- Configure the mobile app
- Configure display customizations
- Assign security roles
- Add Guides to HoloLens app
Manage mobile projects
- Publish a mobile project
- identify project artifacts that can be modified or edited
- Modify configuration settings
- Mobile Device Management, security and synchronization
5. Manage inventory and purchasing (10-15%)
Manage inventory
- Transfer inventory
- Adjust inventory levels
- Set up inventory and warehouses
- Determine when to integrate inventory with Enterprise Resource Planning application
- View product inventory
Manage purchasing and product returns
- Determine the purchase order process
- Create a list of receivable products for a purchase order
- Determine product return options
- Create return merchandise authorizations (RMAs) and return to vendor (RTV)
6. Manage assets and agreements (10-15%)
Create and manage agreements
- Configure automatic generation of invoices
- Define Service Level Agreements (SLAs)
- Determine when to use agreements
- Enable SLAs
Manage customer assets
- Determine opportunities for Internet of Things (IoT)
- Configure Connected Field Service
- Manage IoT devices
Conclusion
According to the ZipRecruiter website, the mean salary for a Microsoft Dynamics Functional Consultant is about $118K. Though, as you understand, there is a big difference between the pay of an ordinary functional consultant and that of a Microsoft certified one.
In this way, you can make your CV stand out from the rest, enhance your competitiveness and open up new career opportunities just by successfully passing the Microsoft MB-240 exam. However, you need to study enough relevant material and/or take preparatory courses related to the MB-240 test objectives. So, enroll for the exam and start preparing right now. It all depends on you!
NEW QUESTION 29
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
- B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
- C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- D. Incident Type contains appropriate Service Tasks, Products, and Services.
Answer: A,B
Explanation:
Section: Manage work orders
NEW QUESTION 30
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant.
You notice the Schedule Assistant always sets the Default Radius to 25 KM.You need to have the schedule assistant Default Radius set to 50 Miles.
Which two options should you choose? Each correct answer presents a complete solution.
- A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
- B. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
- C. Set the Default Radius Unit to Miles under Scheduling Parameters.
- D. Set the Default Radius Value to 50 under Scheduling Parameters.
Answer: A,C
Explanation:
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-default-settings
NEW QUESTION 31
A new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.
- A. Open-scheduled
- B. Open-reserved
- C. Open-unscheduled
- D. Open-requested
Answer: A,C
NEW QUESTION 32
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 33
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Register the device in Dynamics 365 Connected Field Service.
- B. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
- C. Create the IoT Connected Device connection role to link devices to customer assets.
- D. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
Answer: D
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION 34
Drag and Drop Question
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi- resource-scheduling-requirement-groups
NEW QUESTION 35
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
- A. Skill
- B. Approval Status
- C. Rating Value
- D. Certification
Answer: A,D
Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable- resources#set-up-field-technician-resources
NEW QUESTION 36
Drag and Drop Question
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 37
You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution.
- A. Service Calendar
- B. Resource Groups
- C. Schedule Board
- D. Schedule Assistant
Answer: B,D
NEW QUESTION 38
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?
- A. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Account to Adventure Works. - B. Select Load the Default Filters on the Schedule Board.
- C. Create a Requirement Resource Preference record for the resource.
Set the Preference Type to Restricted and Cascade to No. - D. Create a Requirement Resource Preference record for the resource.
Answer: A
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION 39
DRAG DROP
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Manage inventory and purchasing
NEW QUESTION 40
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION 41
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 42
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 43
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?
- A. Work Order Types
- B. Resources
- C. Booking Rules
- D. Incident Type
Answer: D
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident- types
NEW QUESTION 44
Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.
- A. Field Service project
- B. Resco Woodford
- C. Field Service - Administrator
- D. Package Deployer
Answer: B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the- mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
NEW QUESTION 45
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).
When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?
- A. Update the Priority for the FSM project within Woodford.
- B. Update the Security Roles for all Bookable Resources within Dynamics 365.
- C. Update the Security Roles for the FSM project within Woodford.
- D. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/field-service- mobile-app-user-guide
NEW QUESTION 46
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