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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which portal is the global gateway for the tools and resources you need to do business with HP?

A) HP Sales Central
B) HP Market Pro
C) HP Partner First Portal
D) HP Cross Sell Solution

2. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do you manage the complexity of dealing with your devices, network, and software Issues?
B) How do you make changes to BIOS settings for the new PCs that arrive at your site?
C) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D) Do you have employees who travel frequently?
E) How do your employees currently migrate their data?

3. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Next Business Day Onsite and Installation
B) Accidental Damage Protection and Defective Media Retention
C) Configuration Services and Defective Media Retention
D) Accidental Damage Protection and Next Business Day Onsite Services

4. When an HP Partner First Services reseller engages the help of a Services Contract Specialist Distributor to determine special pricing, who leads the sale with the customer?

A) Services Contract Specialist Distributor
B) Contractual Services area manager
C) HP Partner Account Manager
D) HP Partner First Services reseller

Solutions: